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Warranty

20-Year Warranty

Zen Hot Tubs™ warrants the entire Spa Shell surface against water loss and structural integrity due to defects in the spa for 20 years. For original purchaser only, warranty is non-transferable.

3-Year Equipment Warranty

The Original Manufacturers provide limited warranties on the “Topside” Controls, Heater, and Master Control center for 3 years from date of manufacturing. See terms and conditions in separate manufacture documents.

2-Year Pump Warranty

The Original Manufacturers provide limited warranties on the Pump for 2 years. In addition any Prozone Ozone or Salt Systems carry a 2-year warranty. See terms and conditions in separate manufacture documents.

1-Year Parts Warranty

The Original Manufacturers provide limited warranties on all Plumbing and Fittings, Wiring, Cords, GFCI, Jets, Hard Cover Arm Bars, Vinyl Spa Covers, Pillows, Hard Cover Gaskets & Straps, and other non-electrical mechanical parts for 1 year. See terms and conditions in separate manufacture documents.

90-Day Labor Warranty

Zen Hot Tubs warrants all the labor involved with manufacturing defects for 90 days from date of purchase. This does not include electrical issues, issues with air locks or other issues that do not arise from defects in manufacturing.

Exceptions to Warranty

  1. Any damage caused by negligent misuse, improper installation, improper water chemistry, and/or failure to follow instructions in the Owners Manual.
  2. Cartridge filter elements, light bulbs, stereos and all stereo components, foam, and insulation.

This warranty is void if the spa has been subject to any alteration, misuse, or abuse. Alteration shall include any component or plumbing change, electrical conversion, or the addition of any sanitation or water purification device or heating system, which contributes to a component or unit failure or unsafe operating system. Misuse and abuse shall include use of the spa in an application for which it is not designed. Specifically: Damage caused by clogged or dirty cartridges, damage/discoloration to the spa surface caused by harsh chemicals or chemical misuse, and damage/discoloration to the spa surface caused by improper pH balance or other improper water chemistry maintenance. Damage to the spa surface caused by leaving the spa uncovered or without water, for long periods of time.

Zen Hot Tubs shall not be liable for injury to any person or any claim for damage however it shall arise. All consequential expenses including loss of use, transportation charges arising out of alleged deficiency of spa are specifically excluded. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion of consequential damages, so the above limitation may not apply to you.

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